No Action Taken on Claim and Outstanding Correct Claim Form

Good day,

I would like to formally complain about the lack of progress on my claim since last Monday. To date, no action has been taken, and there has been no meaningful feedback provided.

In addition, despite requesting it multiple times, the correct claim form has still not been supp****. This has caused unnecessary delays and frustration, especially as I have made every effort to follow up and provide all required information.

Please treat this matter as urgent and advise:

When the correct claim form will be sent, and

What immediate steps will be taken to progress and resolve this claim.

I expect prompt feedback and resolution.