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Anita H

1 reviews | Active since Oct 2013

26 Oct 2022, 11:05

Never again for Bidvest Insurance for me

Bidvest Insurance has let us down big time. Quick to sell a policy for mechanical repairs but when a water pipe burst it is sorry, a water pipe is not covered.

This is the report from the dealership: "Vehicle main water pipe behind water pump burst when driving the vehicle causing overheating and damage the engine causing a knocking noise in the engine, also damage the injectors that was expose to the excessive heat of the overheating."

So why take out insurance for incidents like these if they don't come to the party?

Gideon Harmse

0
Replies (1)
Bidvest Insurance
Bidvest Insurance's reply26 Oct 2022, 11:15
Official
Dear Anita,

We are sorry to hear that you are unhappy with the outcome of your claim. Our claims team process all claims in adherence to the terms and conditions of the policy and we will contact you directly to resolve the matter. 

Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team