cC
compucell C

1 reviews | Active since Mar 2017

02 Mar 2017, 10:32

Masters of rejection

<p>I have had trouble from day one with Bidvest (been with them +-6 months moved from M&F), 2nd claim second rejection.</p> <p>First claim was with my extended motor plan which they randomly discontinued it for no reason.</p> <p>They claimed it was expired. The wording was clear 2 years or 140 000 km. After numerous calls to bdivest they agreed to pay for the service. However i had to wait a day longer for my car to come from the dealer. I wonder how many people they catch using this tactic.. Holding thumbs for the next service. ;)</p> <p> </p> <p>Second claim was for water damage to my garage... Yip another rejection. The policy wording poor and extremely abigious. The reasons for rejecting the claim is poor workmanship... In all honesty you can almost argue this point in every claim. My Geyser was leaking due to poor workmanship for the guy that orinigally installed it.. Or Your car is writeoff because the road was due to poor workmanship.. Your water leak in your wall is due to poor plumbing workmanship.. you see where i am going with this. what BS></p> <p> </p> <p> </p> <p>Being with this company is so much effort when claiming :</p> <p>1 ) You wait forever for for it to be processed.</p> <p>2) They examine every element of your claim and they will most likely find a reason to reject it.</p> <p> </p> <p>Rather go to a broker that understands the ropes with these things as it becomes extremely complicated.</p> <p>Especially with bidvest whose aim is not to serve the customer but to serve themselves. I am just miserable and tired of dealing with this **** day in day out.</p> <p> </p> <p> </p>

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Replies (3)
Bidvest Insurance
Bidvest Insurance's reply02 Mar 2017, 11:02
Official

Dear Mr Haselbeck

We acknowledge receipt of your complaint and note the contents thereof. We will investigate and revert.

Kind regards

Saloshini Lutchmiah

(***)

cC
compucell C's update17 Mar 2017, 08:40
Reviewer Update

3rd time lucky. On this occasion it was processed quickly and efficently. My claim has been approved. Thank you.

Bidvest Insurance
Bidvest Insurance's reply09 Mar 2022, 08:18
Official
Dear David,
 
Thank you for your response, we are happy to know that this issue has been resolved. 

Yours sincerely, 
The Bidvest Insurance Team