HB
Happy B

1 reviews | Active since Jan 2017

09 Jan 2017, 09:20

Lies about policy... Misled by sales advicer

<p>When I was taking my extended warranty plan my sales person told me that everything will be covered from engine to suspension and now I am claiming they say they don't cover the engine. I am busy requesting for the voice recording from last week Wednesday I am asking for it up until today they have never gave me the recording. Comes to show that they know what they promised me with the policy. These people have not gave me piece of mind. Now that I am claiming and they just decline the claim and they don't want to help out. </p>

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Replies (3)
Bidvest Insurance
Bidvest Insurance's reply09 Jan 2017, 10:14
Official

Dear Ms Blose,

We acknowledge receipt of your comments above. Thank you for bringing the matter to our attention.

Kindly note that we are currently dealing with your matter and feedback will be provided to you shortly via email.

We trust that you find the above in order.

Kind Regards,

Candice Razaak

IUA Complaints Team

HB
Happy B's update09 Jan 2017, 10:16
Reviewer Update

I cannot believe.that to even get your attention I had to go and publish this to the public, I am upset and have no car.

Bidvest Insurance
Bidvest Insurance's reply09 Mar 2022, 08:24
Official
 Dear Happy,
 
Thank you for your response, we do hope that this issue has been resolved. 

Yours sincerely, 
The Bidvest Insurance Team