LACK OF EMPHATHY, URGENCY, AWARENESS TO ONES DUTIES AND SENSE OF ACCOUNTABILITY

I have been without a car since December 01, 2022. I called both the Dealer (BMW) and my insurance with effect from December 02, 2022. The calls would be referred back and forth, all the consultants would indicate they do not have any record. I had to be rude to Lindokuhle to have my case escalated to the next level. As soon as that was done, I had a right person to speak to as Brightness was able to make sure it done immediately. She even connected me with Devan. Few days later Devan referred my matter to Londi Gumede, who received an authorization to process a car hire for me. My case, urgent as it may have been from the time, I reported till to-date, her priorities were all about knocking off and go home to enjoy with her family while I am stranded away from home with a family matter to attend. Today I called the office to seek assistance, I spoke to Bontle who indicated she would escalate the matter and promised to call me. Later I call again so as she gave me few minutes before 09h00 to have a solution. 09h300 I call again, I am not asked to verify myself, Jenifer responds just by telling me the case has been escalated. After holding on the phone, she tells me Londi Gumede is not in till Tuesday to assist and authorize for me. Once more I received an apology, something I have been receiving for as long as I can remember.