I’ve sent my claim on Friday the 21st November 2025 I didn’t get a response from them I had to make a follow up yesterday concerning my claim because they didn’t respond to my follow up email on Saturday only to find that they were remaining documents I h

I’ve sent my claim on Friday the 21st November 2025 I didn’t get a response from them I had to make a follow up yesterday concerning my claim because they didn’t respond to my follow up email on Saturday only to find that they were remaining documents I have to send of which I did that ,today I decided to call again when I received an sms mind you I send an email but they don’t respond to it today they decided to send me an sms ,I responded by a call again which I was on the line for almost 30min waiting to helped.My worry is I have to go to Joburg tomorrow I have Doctors appointment they are telling me is going to take 48hrs to assist me which is I find it unfair because I have sent my documents on Friday last week even made follow up by emails but no response,I got response when I call them yesterday.