KS
Keitumetse S

1 reviews | Active since Aug 2009

07 Mar 2017, 12:43

Insurance called but money paid to insurer

<p>I paid my insurance manually due to change of bank account, BIDVEST still cancelled the insurance and kept my money.</p>

0
Replies (5)
Bidvest Insurance
Bidvest Insurance's reply07 Mar 2017, 14:01
Official

Dear Ms Sesoko,

We acknowledge receipt of your comments. Thank you for bringing the matter to our attention.

We are currently investigating the matter and feedback will be provided to you shortly via the email address that we have on record.

We trust that you find the above in order.

Kind Regards,

Candice Razaak

IUA Complaints Team

Bidvest Insurance
Bidvest Insurance's reply07 Mar 2017, 14:01
Official

Dear Ms Sesoko,

We acknowledge receipt of your comments. Thank you for bringing the matter to our attention.

We are currently investigating the matter and feedback will be provided to you shortly via the email address that we have on record.

We trust that you find the above in order.

Kind Regards,

Candice Razaak

IUA Complaints Team

Bidvest Insurance
Bidvest Insurance's reply07 Mar 2017, 14:01
Official

Dear Ms Sesoko,

We acknowledge receipt of your comments. Thank you for bringing the matter to our attention.

We are currently investigating the matter and feedback will be provided to you shortly via the email address that we have on record.

We trust that you find the above in order.

Kind Regards,

Candice Razaak

IUA Complaints Team

KS
Keitumetse S's update04 May 2017, 15:45
Reviewer Update

Policy cancelled even after confirmation of payment receipt by IUA for April month. Now consultants calling me to get another policy of the same nature...???

Bidvest Insurance
Bidvest Insurance's reply05 May 2017, 16:17
Official

Dear Keitumetse

We acknowledge receipt of your comments. Thank you for bringing the matter to our attention.

We are currently investigating the matter and feedback will be provided to you shortly via the email address that we have on record.

We trust that you find the above in order.

Kind Regards,

Fikile Marhwa