kM
kelebogile M

1 reviews | Active since Mar 2015

25 Jun 2025, 15:07

**** INSURANCE

Took an insurance for tyres and when it was time to claim, I've been sent from pillar to post. They ignore emails and claim that they are waiting for paperwork that was already sent. I claimed in February and nothing is been done from their side. Then after seeing this, they will call and pretend as if they will be assisting you not knowing you will be doing the same thing again and again. Worse part, you speak to 100 different people. Come month end, they debit but no service. It has been a nightmare having this insurance and they expect me not to drive in the meantime while i wait for them to approve the claim of which it ain't going to happen anytime soon. This insurance is a waste of money, time and energy. They do not give what they promised to their customers. I had to buy the other 2 tires with my money. They are a ****-BIDVEST TYRE AND RIM INSURANCE.

0
Replies (3)
Bidvest Insurance
Bidvest Insurance's reply25 Jun 2025, 15:16
Official
Dear Kelebogile,
Thank you for your feedback, we are very sorry to hear that you are unhappy with the service provided. 
We will contact you directly to address your concerns. 
Warm regards,
The Bidvest Insurance Team 
kM
kelebogile M's update25 Jun 2025, 15:21
Reviewer Update
You will again contact me for the 100th timeto address my concerns but i have already done that. Nothing is solved, been taken from pillar to post regarding my claim.No one is willing to help as usual. I really do not understand what is the hold up. I didn't know 2 tires claim will break BIDVEST INSURANCE BANK.
Bidvest Insurance
Bidvest Insurance's reply26 Jun 2025, 11:53
Official
Hi Kele, 

Your matter was escalated to the relevant department.

Kind regards,
The Bidvest Insurance Team