IF YOU ARE LOOKING FOR PEACE OF MIND DURING THE TIME OF CLAIM, STAY AWAY FROM BIDVEST INSURANCE!!!!!

I took an extended warranty insurance from this company when I bought my vehicle, 6 months down the line the car gave me problems and I was referred by them to an RMI Approved work shop because the turbo had to be changed and they said they cannot pay for a BMW quote because it will be very expensive.

I took my car to their preferred service provider and the turbo was change. The new turbo gave me problems to a point where I decided to take my car to BMW for Diagnosis, to my surprise the turbo installed in the car was incorrect.

I called the insurance to say your people have installed an incorrect turbo in the car, they said I must take it back for the turbo to be changed because it is under warranty. I took it back to the workshop, 2 days after the car was returned to me, the engine ceased. I logged a claim and for the engine and they declined the claim, saying that the cause of the engine to be ceased was a turbo pipe bolt broken. The people that worked on that car is their preferred service provider and I know nothing about bolts, engine and turbos.

This company works together with unknowledgeable workshops, after those workshops has messed your car, they assist each other in coming up with a lie to decline a claim.

For peace of mind stay away. I wish I was able to attach all the communication we had since August 2024 begging Bidvest Insurance to assist me. Now maybe the only way to assist was to ask their preferred workshop to spoil the engine so I will be left paying for the car that is not there!!!!!