I just want my time back and we can part ways !

Premium = protect against risk. This Theft Buster policy was too good to be true, its not worth the time and money for all dissapointment. Its been 3 days now, I have replaced the window already and already planning to to do repairs to damage since this IUA is dragging their feet to complete the claim. I'm not even holding my breathe. I'm situated in Durban and the company IUA is also here in Durban but 48hrs later they are still trying deliver 1 parcel. In this day and age NETFLORIST can ship your flowers with sameday delivery. The worst thing is that i moved all my appointments for the next since I'm expecting a parcel. My time has been wasted a commodity that can never be returned/refunded let alone the premium. I know goal post will moved, Following in the footsteps of Old Mutaul pity I don't have a body to produce to your offices. The goal post have been moved many a time my tyre claim had a varience of R200 for a .2mm difference in thread one tyre had 4.7mm and the other 4.5mm oddly there is no % figure for these but primary school maths would say round of to the nearest 1 and settle the claim at 70% each. I called IUA at about 16:30 and spoke to Conway who he would call back which hasn't happened like the delivery that I was awaiting the whole day. My risk is not protected and I am a sitting duck. My friends, family and colleagues will know about my experience. There is no improvement in the service we as consumers get. Your products are good on paper. Bit like the ANC ideals but they never materialize forever get the short end of the stick and we still pay.....