I have received pathetic service and the turn around time for claims

I have received pathetic service and the turn around time for claims. I submitted a warranty claim on the 23rd April ,I was barely kept on the loop and constantly had to make follow ups. When calling their call centre I'd spend time being on hold for approximately 20-30 min. The final outcome was only provided on the 2nd May where I was advised of the rejection of the claim as Bidvest doesn't pay for fan belt & replacement of fan belt tensioner, which is rediculous. With Bidvest, I have learnt each time on claim stage ,there's never a payout as I previously had a tyre angel which also was a useless cover as this warranty cover.