LG
Leslie G

1 reviews | Active since May 2014

23 Aug 2024, 15:40

I have a scratch and dent policy with Bidvest

I have a scratch and dent policy with Bidvest. I have claimed before and have taken my car for repairs under the policy to a company “A”. I’ve never had a problem with “A”. I recently submitted a claim for a scratch on my car. I completed the claim forms, submitted the photos and a quotation from McCarthy Auto Trimmers, for 3500, and a second quotation from “A” for under R2500. A few days later I received an email to request a third quotation from company “B” or “C”. I went to “B” twice and they were closed. I called them and they did not answer. I took my car to company “C”. Company “C” quoted R4500. I am now advised that Company “A” has been blacklisted by Bidvest. I either 1. pay R1000 more and have my car resprayed in my yard. or2. Take my car for yet another quotation.

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Replies (5)
Bidvest Insurance
Bidvest Insurance's reply23 Aug 2024, 17:02
Official
Dear Leslie,

Thank you for your feedback, we are very sorry to hear that you are unhappy with the service provided. We will contact you directly to address your concerns. 

Warm regards,
The Bidvest Insurance Team 
LG
Leslie G's update27 Aug 2024, 09:45
Reviewer Update
To date I have not received any further communication from Bidvest. I find it strange that all of a sudden the quotation that’s within the claim amount from a registered panelbeater, which I have used a few times with bidvest, is blacklisted. Now I either inconvenience myself further and make a 6th attempt at a quotation or pay R1000 to have my Audi resprayed in my yard. Honestly the customer care/service from bidvest to a 6+ year client is astounding. To top it off, last week the agent named Natasha had an unprofessional attitude and really escalated the situation with her lack of empathy.
Bidvest Insurance
Bidvest Insurance's reply27 Aug 2024, 11:36
Official
Dear Leslie,

A request has been made for our claims team to contact you. 

Warm regards,
The Bidvest Insurance Team 
LG
Leslie G's update02 Sept 2024, 16:36
Reviewer Update
Good day,

Since the above correspondence, no one from bidvest has phoned me.

This service is atrocious
Bidvest Insurance
Bidvest Insurance's reply02 Sept 2024, 16:53
Official
Dear Leslie,

We are given to understand that a claims assessor contacted you this morning before your above message, please confirm?

Warm regards,
The Bidvest Insurance Team