Horrible services

I have been having a policy with bidvest tyre angel for over some years and i was happy with the services that i received when IUA business solutions was doing their administration in terms of claims their response was prompt and they kept you updated with the proceedings of your claim, but off lately eversince bidvest decided to handle their claims administration the service has been ***********ly horrible and unsatisfactory were by i have had an emergency were by my tyre had been damaged by a pothole and filed a claim on the 2nd of March and up to date i haven't received any feedback pertaining to my claim, i have tried sending emails no respond, i tried calling which did not help they will make you hold for the entire 10-15 minutes and after holding for that time they will hang up on you. This is the first of my complaint and if its not resolved ASAP i will continue writing about their horrible service until all their clients are aware...