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nduduzo S

1 reviews | Active since Jun 2013

12 Jul 2022, 12:12

Had to cancel all my policies with BIDVest

Excellent customer service and support from Busisiwe and Mikey at the payments department. Otherwise Bidvest is a **** always trying their best not to pay out! also they just don't care or bother about their clients, the claim process is long, frustrating and complicated, it is also costly, because they send you from pilar to post, just for a mere R1000 payout. and if you don't call them everyday to follow up, nothing will ever happen to your claim. i had to cancel all of my policies with them, I had warranty, tyre and rim, panic alert, scratch and dent, legal angel. I had to cancel all of them and find other alternatives.

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply13 Jul 2022, 12:37
Official
Dear Nduduzo,
 
Thank you for raising your concern with our complaints department, we will do everything in our power to make sure your complaint is resolved as quickly as possible and I will make contact with you directly. 

Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team