Frustration with Bidvest Insurance Claims Process

I wanted to give you a heads up about the absolutely terrible experience I recently had with Bidvest Insurance. Dealing with them has been a nightmare. I hit a pothole that completely wrecked my tire the other day and submitted a claim with all the necessary photos. I practically did their job for them.

Can you believe they haven't even bothered to respond? I have no idea if they are going to cover the costs, and I'm left having to fork out my own money for a new tire despite paying for their coverage every month. It feels like my money just disappears into thin air, and I'm left with this mess.

Just wanted to keep you in the loop about the frustrating situation I'm dealing with.