Frustrated customer because of poor customer service

I have been trying to claim for an additional benefit on a policy which is wheel alignment and since the 14th of March 2022. On the 15th i responded to Nkululeko Dubazana and asked if i need to send a claim form if it is a wheel alignment claim, he did not respond and i decided to send the completed claim form on the 16th.

Afterwarrds he just went quiet, I followed up for feedback on the 17th,23rd of March 2022. on the 26th of March 2022 i complained on Facebook on the insurer's page then they responded on the 29th with a call and they gave me the central email address which i forwarded the claim forms again to on the 29th of March 2022. Over the phone i spoke to a gentleman by the name of Tumi, when i told him i just have a wheel alignment claim he said I don;t have to send photos as it is a wheel alignment claim and if i take the car to a TyreMart near me i don't have to send another quotation, they will accept that one quote and approve the quote but if i take it anywhere else I will have to send two quotes.

On the 29th at 08h18 i forwarded the claim form and email trail to the central email address and on the 30th of March at 14h37 i forwardede two quotations, one from TyreMart and another from Tyger Wheel.

On the 30th of March 2022 at 15h28, Ntokozo Mkhize responds and requests the claim forms, pictures of the tyres, how many tyres i am claim for, which shows that he did not read the whole email trail.

I resent the signed claim from again on the 30/03/2022 at 10h39 and to date there has still been no response and the Tyger Wheel quote is valid for 7 days. I am not prepared to go get an alernative quotation elsewhere especially with the price of fuel being so high and because this claim has been going on for so long.

That is the claim number ‪‪‪***.

I am hoping this time around i will get feedback ASAP and this matter can be finalised because my car is still making a humming noise and it is not bearings and i was told to get the tyres checked hence the wheel alignment.