********** Bidvest Insurance

On the 29 August 2018, I lodge a claim with Bidvest Insurance Scratch and Dents. On 3/9/18, I received an sms advising authorization for repairs has been sent to Richards Bay Autoglass and Upholsterers, for my claim number. I took the car to Richards Bay Autoglass and Upholsterers. I was told they require prepayment before they do any insurance work. I called Bidvest Insurance on 5/9/18 at about 10:50 to 11:05 seeking intervention. The guy I spoke too, told me they cannot prepay for the services, which I understand as well. I asked if they can use another supplier, which I have sent their quotation as well. I was told I will need to settle the difference on the other quote. I then asked him to pay Richards Bay Autoglass & Upholsterers, he said they can't prepaid, as they don't have an account with them. He further told me to ask the second supplier to match the first quote. He then told me to pay Richards Bay Autoglass & Upholsterers and claim from Bidvest Insurance, I told him I'm prepared to do that, however I need something in writing, he refused and said the calls are recorded I can request for the recordings. Currently I'm skeptical about this company, as they seem to be **********, my cover with them is R3500,00 for interior damages, and if the second quote is below R3500.00 why is it an issue to pay that supplier, and why don't they commit in writing, ******.