For poor customer service look no further

The service from Bidvest Tyre insurance and IUA is absolutely appalling. I would encourage anyone I know that values good customer service to stay away from from Claims Administrator IUA Business Solutions and by extension Bidvest Insurance. I have a tyre insurance policy to cover me from Road damage. I submitted a claim for a tyre bulge in January. Even though the headline promise is "We cover you for irreparable road damage". This was rejected as Bidvest lists tyre bulges as an exclusion and deems it safe for the insured to drive on tyres with bulges (I have it in writing when I escalated my claim to the Short Term Insurance Ombudsman). I claimed (separate claim) for a cut on the inside of my tyre. My current experience is I constantly have to call the team at IUA to get updates. I'm about to make my 9th call. The call centre agents are useless. I have to phone in and get them to search their inbox and ask them to attach it to the claim and ask them to forward it to the assessor. The Call Centre Manager Mr. Charles Humpherys cannot give me a satisfactory response to the poor communication or turn around time. Mr Humpherys deems it fit to interrupt the customer and then turn around and say "no you're interrupting me". Have a look at Bidvest's claims administrator on HelloPeter (IUA Insurance), out of almost 200 reviews they have an average of 1.43... and it's easy to see why. I honestly have not had a good experience with Bidvest tyre angel.