CT
Coral T
1 reviews | Active since Jan 2013
29 Jul 2021, 10:43
Extremely BAD Service
I want to make changes on my policy and I am transferred to almost every department there is at Bidvest and each consultant who picks up my call, asks that I confirm my details which takes a while, there after I am told I am at the wrong department. I held on for about 20 minutes already without being assisted.
How much more when I need them for emergency!!! this is terrible service.
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Bidvest Insurance's replyOfficial
05 Aug 2021, 21:16Dear Coral Tabudi,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
Bidvest Insurance's reply05 Aug 2021, 21:16
Official
Dear Coral Tabudi,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT