Extended warranty claim

If I could give it 0 stars I would. I have submitted a extended warranty claim with Bidvest on the 24th March 2026 and have not yet had any updates ( 13th May 2026) We have submitted all Documents and multiple emails back and forth. Every week there is a different story and different excuse. None of the bidvest numbers onlone works to contact. Before you ever try to take products from them , try their numbers first and see for yourself.

My RMI mechanic has sent through all relevant documents on multiple occasions. We have worked with multiple departments and still no status on why the claim is not being paid. Every week they resend the same generic email that say we have to submit documents. They send smses that they tried to contact both myself and the RMI dealer, but none of us has any record of that. My RMI dealer has submitted all their documents on the 24th March and again on the 29th April. Every week , the same back and forth generic emails from their departments.

None of their contact numbers work that is found online on any of their sites. The office numbers provided by the complaints department rings endlessly. I would like to report them as *****ulent to any consumer reading this or even trying to attemp them.