LM
Lungani M

1 reviews | Active since Mar 2009

07 Jan 2020, 09:53

EXPECT ZILCH NADA NIKS NOTHING DOLOLO FROM BIDVEST THEY DO NOTHING FRESCA !

So I have waited for an outcome on an incident that took place last year November 2019. As I type this review I'm questioning myself had I not done the repairs myself would I still be awaiting Bidvest UAI to act upon my claim. I have made numerous calls to the contact center, Bidvest has requested affidavits after affidavits. We are waiting on Jesus's to return, DOLOLO NOTHING ZILCH NADA has been done. We are 1/4 of the month done in the new year already and an organization of this magnitude has such service levels, All I'm looking for is an outcome on the claim so I can move on and get closure with the whole abomination of a claim and company. I would appreciate feedback no later than 13:00 today 07/01/2020.

0
Replies (3)
Bidvest Insurance
Bidvest Insurance's reply07 Jan 2020, 10:22
Official
Dear Mr Masuku, 

We acknowledge receipt of your review and thank you for bringing the matter to our attention.
 
We are sorry to hear of your dissatisfaction. The matter has been allocated to a dedicated administrator who will contact your shortly. 
 
We trust that you find the above in order.

Kind Regards,
THE COMPLAINTS TEAM 
LM
Lungani M's update13 Jan 2020, 10:05
Reviewer Update
Well, my intuition really didn't fail me. So I would be sitting with a vehicle with damages for 2 months now. The blase attitude leaves much to be desired, Even the complaints division says one thing does the complete opposite. Out of all the items being claimed for I have replaced the phone which I imported, this month I have to replace the laptop because the insurance cover is nothing but clouds in the sky.
Bidvest Insurance
Bidvest Insurance's reply09 Mar 2022, 08:19
Official
Dear Lungani,
 
Thank you for your response, we do hope that this issue has been resolved. 

Yours sincerely, 
The Bidvest Insurance Team