YS
Yolanda S
1 reviews | Active since Nov 2022
15 Nov 2022, 14:45
Excellent service by Olivia mphahlele
On the 14th of November 2022 I was assisted by Olivia mphahlele through telephone she promised to make follow up on my warranty claim and she did kept her promise, aft 10 minutes I received a feedback and the following day my warranty was authorized and every documents was emailed to me and she also phoned me to let me know about that. There were few individuals who I won't name them that were not customer friendly and made me lose hope, she"olivia" stepped in and change the perception and. I would rate her 10/10.she was friendly and understanding, very emphatic
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Replies (1)Bidvest Insurance's replyOfficial
15 Nov 2022, 15:21Dear Yolanda,
Thank you for your feedback, we are happy to hear that we provided great service, and will also pass the message along to Olivia. We will also look into your overall service experience with us to address the issue you have raised and ensure that your next interaction is to your expectations.
Warm regards,
The Bidvest Insurance Team
Bidvest Insurance's reply15 Nov 2022, 15:21
Official
Dear Yolanda,
Thank you for your feedback, we are happy to hear that we provided great service, and will also pass the message along to Olivia. We will also look into your overall service experience with us to address the issue you have raised and ensure that your next interaction is to your expectations.
Warm regards,
The Bidvest Insurance Team
