zN
zama N

1 reviews | Active since Apr 2015

10 Feb 2024, 09:39

DON'T TAKE THE MOTOR WARRANTY COVER. IT WORKS ONLY FOR TOWING YOUR VEHICLE

If I could give a 1 star rating I would. DO NOT TAKE THIS COVER. It's a towing cover nothing to assist with the actual mechanical issues. I'm driving on the free way into town and my car is moving from gear 5 to neutral, I'm told I need to take it an RMI dealer, they need to assess the issue and I need to email the findings to Bidvest for them to assess the claim. What's the point of having the cover if I can't be assisted immediately. The gear issue is a dangerous issue. It might cause an accident, I must dies first before you assess my claim in 24-48 hours. You can't be ****ing serious right now. If you are looking for towing assistance, do use Bidvest. Someone must call me to cancel this bull**** of a cover. I'm actually going to report this nonsense to the Ombudsman, you guys are ****ing nuts honestly!

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply12 Feb 2024, 08:23
Official
Dear Zama,

Thank you for your feedback, we are very sorry to hear that you are unhappy with the service provided. We will contact you directly to address your concerns. 

Warm regards,
The Bidvest Insurance Team