SS
Sphamandla S

1 reviews | Active since May 2013

06 Dec 2022, 11:35

Don't risk with your life and join bidvest insurance

Bidvest Insurance will reject you during tough times and leave you crying. I joined Bidvest mechanical warranty cover after a consultant phoned me and explained the benefits. According to a Consultant, this covers any mechanical issues that you might be experiencing with the vehicle. Guess what, a steel pole damaged the sump of my car underneath, and the oil ran out. I reported an incident to Bidvest and a claim was opened by Thabani a Consultant who also assured me the damage will be covered. After calling VW to book in the vehicle I was told Bidvest will decline the claim. I phoned Bidvest again to make sure if my claim will be approved or not. All of a sudden, the guy wasn't sure and asked a supervisor who said " sorry your policy does not cover the damages caused by roads. I asked them to explain what I am covered for because my car has a mechanical problem, and it wasn't an accident.... Nobody gets back to me until today. Thank Bidvest for nothing!!!

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply06 Dec 2022, 12:36
Official
Dear Sphamandla,

We are sorry to hear that you are unhappy with the outcome of your claim. Our claims team process all claims in adherence to the terms and conditions of the policy but we will look into this particular issue for you. 

We will contact you directly to resolve the matter. 

Yours sincerely,
The Bidvest Insurance Team