MM
Moeketsi M
1 reviews | Active since Dec 2019
06 Feb 2022, 07:01
Don’t review till the outcome of your claim
Paid out only around 15% of total cost occurred, imagine 🙄
Don’t review till the outcome of your claim This company is using their front line employees to up their reviews. I made the mistake of reviewing them based off of customer experience with their client service rather than claim outcome. Deleted that review and made this new one.
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Bidvest Insurance's replyOfficial
06 Feb 2022, 13:15Dear Moeketsi,
Thank you for your feedback.
Please note that we welcome a review of all aspects of our service and products offered to enable us to improve wherever possible.
Whilst we are glad that you were happy with the service received, we are sorry to hear that you are unhappy with the outcome of your claim. Our claims team process all claims in adherence to the terms and conditions of the policy but I will look into this particular issue for you.
Thank you for your feedback.
Please note that we welcome a review of all aspects of our service and products offered to enable us to improve wherever possible.
Whilst we are glad that you were happy with the service received, we are sorry to hear that you are unhappy with the outcome of your claim. Our claims team process all claims in adherence to the terms and conditions of the policy but I will look into this particular issue for you.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply06 Feb 2022, 13:15
Official
Dear Moeketsi,
Thank you for your feedback.
Please note that we welcome a review of all aspects of our service and products offered to enable us to improve wherever possible.
Whilst we are glad that you were happy with the service received, we are sorry to hear that you are unhappy with the outcome of your claim. Our claims team process all claims in adherence to the terms and conditions of the policy but I will look into this particular issue for you.
Thank you for your feedback.
Please note that we welcome a review of all aspects of our service and products offered to enable us to improve wherever possible.
Whilst we are glad that you were happy with the service received, we are sorry to hear that you are unhappy with the outcome of your claim. Our claims team process all claims in adherence to the terms and conditions of the policy but I will look into this particular issue for you.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
B. Ntanzi
The Bidvest Insurance Team