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Faheem B
1 reviews | Active since Nov 2021
04 Nov 2021, 17:08
Don’t insure with Bidvest warranty insurance
Bidvest warranty insurance
I have been paying warranty insurance of R559 a month for 2 years. I submitted a claim only to be advised that Bidvest only covers R2000 of a R36000 claim. This is ridiculous. The agent that sold me this policy said I’m covered for more than R25000. Why would I pay R559 per month for R2000 cover. Call centre number just rings. No feedback. Shocking service
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Bidvest Insurance's replyOfficial
08 Nov 2021, 14:35Dear Faheem Begg,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
Bidvest Insurance's reply08 Nov 2021, 14:35
Official
Dear Faheem Begg,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT