Does this company even exist?

48 hours later, I am still waiting for feedback from the - Claims Department Team Leader: Olivia Mphahlela Admin Team Leader: Nunu Hlongwane regrading my claim cancellation and refund request. Responding to emails, returning calls is really the bare minimum of customer support, if you the “leaders” can’t even do as promised, or do the bare minimum, what more can we expect from the agents? All I request is feedback on the escalation query I sent on the 14th Nov.