LA
Lee-Ann Albers
1 reviews | Active since Apr 2022
19 Apr 2022, 10:55
Do Not Recommend Bidvest Mechanical Warranty!!
Extremely poor service - My vehicle has been in the shop for over 2 weeks now and they have not even sent an assessor out. When phoning they keep you on hold and transfer you from department to department and then promise to get back to you and never do.
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Replies (3)0
Replies (3)
Bidvest Insurance's replyOfficial
19 Apr 2022, 14:27Dear Lee-Ann,
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service. I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service. I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply19 Apr 2022, 14:27
Official
Dear Lee-Ann,
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service. I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service. I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
LA
Lee-Ann Albers's updateReviewer Update
20 Apr 2022, 08:31After receiving the above message and a call to say they would resolve the issue by the end of the day yesterday - still nothing. I waited for 22 minutes for someone to respond to my call yesterday. All you get are promises and nothing else. How do you find the time to respond to complaints but not to do the job you are paid for? Seems like you are trying to get out of paying for my claim. I have been paying for this warranty for years - 1 claim and we see how Bidvest really operates. Useless! I will be cancelling this as soon as I get the chance!
LA
Lee-Ann Albers's update20 Apr 2022, 08:31
Reviewer Update
After receiving the above message and a call to say they would resolve the issue by the end of the day yesterday - still nothing. I waited for 22 minutes for someone to respond to my call yesterday. All you get are promises and nothing else. How do you find the time to respond to complaints but not to do the job you are paid for? Seems like you are trying to get out of paying for my claim. I have been paying for this warranty for years - 1 claim and we see how Bidvest really operates. Useless! I will be cancelling this as soon as I get the chance!
Bidvest Insurance's replyOfficial
20 Apr 2022, 10:34Dear Lee-Ann,
Thank you for taking our call earlier. As discussed, we will revert after completing our investigation into your complaint.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Thank you for taking our call earlier. As discussed, we will revert after completing our investigation into your complaint.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply20 Apr 2022, 10:34
Official
Dear Lee-Ann,
Thank you for taking our call earlier. As discussed, we will revert after completing our investigation into your complaint.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Thank you for taking our call earlier. As discussed, we will revert after completing our investigation into your complaint.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team