CA
Clairdio A

1 reviews | Active since Aug 2019

01 Aug 2019, 16:43

Do not do business with Bidvest Insurance

I took out Bidvest tyre insurance, was told if my tyres get damaged from potholes it will be covered 4 R1000 at R69 a month. Then I was up sold to the R2000 cover per tyre for R89. Today I logged a claim because of hitting a huge pothole during a storm. I sustained damage to both my front tyres side wall. Bidvest made me drive 20km to a Tyre mart for a quote and a tyre tread. With no regard for my life with how damaged the tyre was and then 20km back. Only to find out the tyres are only covered 4 a percentage of wear. The cost I have to cover myself is the cost of 1 new tyre. They wasted my time and petrol and put my life in danger. Now on the phone. I asked for a full refund because this was not what was sold to me and I must hear that there company policy is no refunds. The petrol I drove out was more than 1 month installment. My time from work per hour is more than 1 month cover. That being said, this is the biggest waste of someone's time. They selling something they not prepared to honor. I strongly advise anybody not to sign up with this company they rob people out of their hard earned money

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply02 Aug 2019, 08:17
Official
Dear Mr Adams,

We regret to hear that your dissatisfaction with your policy. Thank you for taking the time to share your concerns with is as this will help us best assist you.

The matter has been allocated to an administrator and is currently being investigated. We may contact you for further details so that we can finalize the matter as soon as possible.

Kind Regards 
The Complaints Resolution Team