Dissatisfied and dissapointed by an insurance

I've e never been this dissatisfied with an insurance... I claimed my left front and rear tyres on the 28 or 27 May 2020. A couple of pictures were wanted which I sent. But the insurance was taking too long to pay for the tyres so I ended up paying for them to be fixed

A few days after sending the initial pictures they requested more pictures which I sent

They later requested a report from the dealer and the receipt that proves I pay for the tyres and I've e sent them

I received a message informing me that the pictures are outstanding and I am failing to understand that concidering I sent everything they asked for

Its been 2 full months now claiming for tyres or rather reimbur*****t but non has happened