Disgusting service and they **** on the sales call run aways from this insurance

I have send a complaint email on the 5th of May 2021 and someone only called me on the 17th May 2021 after I gave them a call, today I have called about 5 to 8 times they gave me this number which is supposed to be for complaints and is not even going through ***, I called again asking to speak to a Manager this lady by the name of Ronel Govender was very rude, didn't even sympathize with me when I told her that I have called 8 times with no direction, I will never in my entire existence recommend Bidvest insurance to any person, they rep**** back on the 7th May 2021 and they directed the email to a Mrs S Manyube, what carelessness I am very disgusted about this and I need to cancel with immediate effect and my money refunded