Disgusted with inhumane and non-existing service - 3 weeks and no answer on a claim

<p>To whom it may concern and Bidvest insurance group</p> <p>My son recently moved all his short term insurance from Santam to Bidvest. This decision was based on price competitiveness.</p> <p>Well after being accident free for past 3 or 4 years……he unfortunately met with an accident 3 weeks ago…….first time in his life. He is left traumatized after the accident…..but little did he know this was only the start of his nightmare…. I am most disgusted with the service he received from Bidvest. Santam was always accessible, reliable, efficient, caring and above all offer their clients with total peace of mind.....Santam clients never have to worry if their insurance is going to pay when they need them the most......So when he changed his insurer, he expected the same from Bidvest....</p> <p>Well let me tell you, his experience was everything but that.....in fact his experience thus far is acctually bizarre. Clients cannot speak to Bidvest, the insurer directly, no one (including the broker) keeps you informed. In a time when you need them the most you are left in the dark with worry and uncer*****y about your claim .......tomorrow it is 3 weeks since his accident and to date he still does not have confirmation on the claim..... it took about 2 days just to get access to the loan vehicle, which he pays for….. then after silence he followed up and was informed that they have assigned the case to a forensic investigator, then after more than a week he followed up again and was then informed apparently an impact assessor is assigned to review the claim and now only have they send out an assessor........no one knows why they do this investigation.....no one bothers to inform their client.....every time there is communication it is initiated by my son.</p> <p>Bidvest....please can i ask you to take a step back and to look as this as being your wife or your mothers claim and tell me if you would like them to be in my son's shoes / situation.....for 3 weeks your other is left in the dark to worry whether her claim is going to be paid or not......please tell me, would you like to be client of your own services?</p> <p>Note that it’s been 3 weeks tomorrow.....almost time for his rental car to go back and he is still kept in the dark?????</p>