Disappointing service from Bidvest Insurance

Dear Sir/Madam I joined Bidvest Insurance 4months ago, insuring my 3 cars for warranty. Fast forward, last month one of my cars overheated while taking my daughter to school. I took my car to the car Automan fitman centre for assessment and the workshop advised me that the car have damage the gasket. The car was booked in and they contacted Bidvest and send the invoice of R27k. The insurance only authorised R2500 which is a complete deviation from when I joined. The contract I signed state that when the engine failure is attributed due to overheating occuring as a direct result of a covered component or part, half th repair cost or half the of the limit of liability will be covered. To date I haven't received my car from the workshop because of the outstanding amount and I've send numerous email to Bidvest insurance with no help.

I'm disappointed in the service or lack of that I'm receiving from Bidvest because I chose them because of their brand stature of which based on their service they are completely damaging. I encouraged some of my friends to joined them from their previous insurance and Im regretting that decision

Kind Regards Edwin Khumalo ***