Disappointed customer

Subject: Urgent Complaint – Unauthorised Debit After short fall insurance Cancellation

Dear Bidvest Insurance Team,

I am writing to express my disappointment and concern. Despite cancelling my shortfall insurance with Bidvest Insurance in August, money was debited from my account without my authorisation.

I have tried to contact your agents regarding this issue, but no one has assisted me or arranged a refund. I kindly request that the unauthorised debit be reversed immediately and that I receive confirmation once this has been resolved.

Please treat this matter as urgent.

Kind regards, Khumbudzo Mbengwa ***