Claim Rejected Without A Plausible Explanation

Policy Number: B***

In March this year I had gone through a pothole with my vehicle. Now bare in mind that this policy was taken out in September 2018 without a single claim to date.

I called IUA which is the administrator of the policy on behalf of Bidvest and was advised to get a quote from the nearest tyre dealership. The closest dealership was Tiger Wheel and Tyre in Menlyn Pretoria. The inspection was done and it was found that two wheels had been damaged and the tyres were "out of round as a result"

On the basis of the inspection and what was found, it was advised by the dealership that the two wheels needed to be repaired and two tyre needed to be replaced.

Now bare in mind the tyres were only 2 months old.

I submitted the required documents which included pictures showing the tyre thread depth as measure by a thread depth tool.

The first call after the submission I received from IUA was to obtain a second quote. I did so from Tiger Wheel and Tyre in Silverlakes. The damage report was sent by the dealership directly to IUA.

Two days later I received an SMS from IUA stating the claim was rejected.

I called IUA to better understand the reason for the claim rejection as both reports pointed out that two wheels and two tyres were damaged.

IUA then advised that my tyres were worn thus the claim was rejected. I then asked the assessor to explain how this was interpreted as there were pictures sent by both dealerships that showed thread depth was in between 7-8 mm left on the tyre which proves as I mentioned that the tyres were two months old.

This was there final decision. I still cannot understand the outcome and want someone to relook at the claim with interest in an attempt to resolve this as should be.