SM
Sibusiso M
1 reviews | Active since Oct 2012
15 Sept 2020, 20:15
Claim rejected because I put my safety first
I could not drive with that tyre, I put in the spare and changed when I got home because I have 2 spares tyres that I kept when I bought 2 new tyres in August.
1. Was I supposed to travel with a spare tyre that goes at 80km/hr until you resolve the claim? 2. How am I supposed to get an invoice from some changed the tyre for me who is not a formal trader? 3. My safety comes first, I had a spare tyre that is still roadworthy and used it when my tyre. 4. Point me to the part of the contract that states how I produce an invoice for exchange of tyre and why I exchanged the tyre
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Replies (1)Bidvest Insurance's replyOfficial
16 Sept 2020, 08:58Dear Mr SI Mtswene
We acknowledge receipt of your complaint and are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to an dedicated administrator for investigation, and receiving urgent attention. A representative will be in contact with you shortly.
We trust that you find the above in order.
Kind Regards
THE COMPLAINTS TEAM
We acknowledge receipt of your complaint and are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to an dedicated administrator for investigation, and receiving urgent attention. A representative will be in contact with you shortly.
We trust that you find the above in order.
Kind Regards
THE COMPLAINTS TEAM
Bidvest Insurance's reply16 Sept 2020, 08:58
Official
Dear Mr SI Mtswene
We acknowledge receipt of your complaint and are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to an dedicated administrator for investigation, and receiving urgent attention. A representative will be in contact with you shortly.
We trust that you find the above in order.
Kind Regards
THE COMPLAINTS TEAM
We acknowledge receipt of your complaint and are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to an dedicated administrator for investigation, and receiving urgent attention. A representative will be in contact with you shortly.
We trust that you find the above in order.
Kind Regards
THE COMPLAINTS TEAM
