Changes when it suits them

So I got an email advising me of my warranty expiring on 05 April 2023. Mind you this was a once off payment when I purchased the car. No monthly instalments and I naturally forgot about the cover.

So I have been having mechanical problems with the car since 2020 but was not aware of the cover even when I took the car to the same dealership I Bought it from.

Then 01 April 2023 I get a call from Bidvest asking if I want to extent the warranty as it will be expiring in a few days. So I explained ti the consultant that I was not even aware of the cover. So he did explain that it was about to expire and most people simply forget they have it. So I brought up my faulty steering rack of which he advised me to immediately claim.

The claim was done on time (05/04/2023) with an Audi dealership including all necessary documents. Mind you I personally called into the Call Centre to get a claim number and it was confirmed that the policy was still active. So the claim was registered and claim number given. Turn around is 24/48 hours but I understood that it was now easter weekend. There was no response until Friday, 14 April 2023. This was a telephone call stating that the policy had now expired in June 2021😂😂😂.

The goal post shifted because I made a claim and not extended my warranty.