tK
tshepang K
1 reviews | Active since Sept 2019
23 Nov 2021, 11:04
Big but unproductive company
We wait for over 30min on a call waiting for you consultant and still dololo response instead phone hangs up.... How busy are you for your clients yet your sales people keeping calling and advertising products.... Its now over a month waiting for response from your company all im told is send emails you never respond... Even now you will want me to email.... You quick to debt but slow infact never to deliver what you claim is SA no1 whatever. At least let me know if my claim is accepted or declined. Your service is really bad
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Replies (3)0
Replies (3)
Bidvest Insurance's replyOfficial
24 Nov 2021, 08:10Dear Ttshepang komane,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction with the service experienced.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction with the service experienced.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
Bidvest Insurance's reply24 Nov 2021, 08:10
Official
Dear Ttshepang komane,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction with the service experienced.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction with the service experienced.
Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS DEPARTMENT
tK
tshepang K's updateReviewer Update
26 Nov 2021, 21:48Thank you for getting back to me and giving me feedback. I believe next experience will be much better than this one
Thank you....!
Thank you....!
tK
tshepang K's update26 Nov 2021, 21:48
Reviewer Update
Thank you for getting back to me and giving me feedback. I believe next experience will be much better than this one
Thank you....!
Thank you....!
Bidvest Insurance's replyOfficial
29 Nov 2021, 14:57Dear Mr Komane,
Thank you for your feedback, and you are most welcome.
We are happy to have been of assistance and resolved the issue.
Kind regards,
N Shange
Thank you for your feedback, and you are most welcome.
We are happy to have been of assistance and resolved the issue.
Kind regards,
N Shange
Bidvest Insurance's reply29 Nov 2021, 14:57
Official
Dear Mr Komane,
Thank you for your feedback, and you are most welcome.
We are happy to have been of assistance and resolved the issue.
Kind regards,
N Shange
Thank you for your feedback, and you are most welcome.
We are happy to have been of assistance and resolved the issue.
Kind regards,
N Shange