Bidvest Warranty will be your nightmare

Poorest service I have ever experienced with every claim. I booked my car in for repairs on Monday and claim was submitted with the repair report and all the information by Tuesday, (Saturday) 4 days later I still don’t have feedback from them and they are telling me to call again on Monday.

My car has been at the repairs centre for a week and nothing is done as yet because Bidvest Warranty does not understand customer service. They hung up so many of my calls.

This is my 3rd claim and both previous claims I had to take loans to release my car from repairs centre because the time they took to assess my claim, the time they took to approve and the time they will take to pay the repairer would mean not having a car for over a month.

Not to forget that they never paid 100% of any claim. They will tell you that they don’t cover the labour costs for the technician to open the car for diagnosis as if it was possible for the repairer to find out what’s wrong with the car without opening it.