Bidvest warranty *******

I took extended warranty with Bidvest in 2017 . My car broke down on the 14th of February this year, ever since i have been struggling to get bidvest to accept the claims submitted to them. The first assessment /qoutation that was submitted to them they told me that the part is not covered so i should incure the cost, the second diagnoses they accepted the claim and indicated that they will only pay 50% of the total cost. This time around the manufacture told me that they need to dismantle the engine and take it to the engineers for final diagnoses when i submitted the quotation to bidvest they declined the claim cited that the policy does not cover for the dismantlement of any parts of the car stating that the liability rest on me. I can not understand this company as all the submitted claims they have stories to say in order to avoid payment. This is **************** i can write a book about this company and the pain they have caused in my life.