IM
Irene M
1 reviews | Active since Feb 2015
29 Apr 2019, 10:58
Bidvest Warranty approved
About a month ago i made a bad review about the Bidvest Motor Warranty, saying they were taking time to approve claims and asking for a lot of reports. Only to find out my repairer was the one with issues therefore delaying the process. With the help of Rashika Dayanund, we managed to get the claim of R15 000 approved within a week. I jumped the gun and blamed the insurer instead of blaming the repairer. Bidvest is not so bad after all, i'm sticking with them.
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Replies (2)
Bidvest Insurance's replyOfficial
29 Apr 2019, 11:53Good day Ms I Molekwa
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
Bidvest Insurance's reply29 Apr 2019, 11:53
Official
Good day Ms I Molekwa
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
Bidvest Insurance's replyOfficial
30 Apr 2019, 15:55Dear Ms Molekwa,
Thank you for taking the time to share your experience with us. We appreciate feedback like yours as we strive to provide excellent service to all our customers. We look forward to working with you again in the future.
Kind regards,
The Complaints Team
Kind regards,
The Complaints Team
Bidvest Insurance's reply30 Apr 2019, 15:55
Official
Dear Ms Molekwa,
Thank you for taking the time to share your experience with us. We appreciate feedback like yours as we strive to provide excellent service to all our customers. We look forward to working with you again in the future.
Kind regards,
The Complaints Team
Kind regards,
The Complaints Team