BIDVEST TYRE POLICY NO GOOD

Bidvest Tyre Insurance was sold to me by a very good sales person. I took it based on what I was sold. I have paid for many months and then had a claim. It took me a good 2 weeks to try and get hold of them. National number did not work and eventually I managed to get to an email address to submit my claim. I followed all procedures AND asked for a copy of my policy. I received a reply saying I would receive it - DID NOT. My claim was also not processed and I got NO feedback. I then cancelled my debit order in the hope that I would get a response. I got an sms about that. I did further enquiry about my claim but had to go purchase a tyre because I could not drive on my spare. To this day NO feedback. I did receive a sms saying my policy is cancelled though - WHAT DID I PAY FOR?????????????