LN
Lebohang N
1 reviews | Active since Nov 2016
05 Jan 2021, 13:09
Bidvest Tyre Insurance Worst Insurance Ever!!!
After taking up a tyre insurance with Bidvest Insurance i have learned that the company is only out to let clients pay and not entertain claims
My 2nd tyre claim has been rejected by the company after i hit a pothole which resulted in the run flat tyre to be damaged and unrepairable but the tyre insurance rejects my claim once again
We are only good when we pay premiums every month and are not supposed to claim
Helpful (0)
Replies (7)0
Replies (7)
Bidvest Insurance's replyOfficial
07 Jan 2021, 09:11Dear Mr L Nosi,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
Bidvest Insurance's reply07 Jan 2021, 09:11
Official
Dear Mr L Nosi,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
LN
Lebohang N's updateReviewer Update
12 Jan 2021, 07:40This is my recent communication to Bidvest with regards to the very poor customer service:
" Good day
" Good day
Still no response from Bidvest with regards to my damaged tyre claim... With that said for the very poor customer service we can part ways myself and Bidvest as i have been paying for a service that does not exist, with immediate effect this service must end and Bidvest should not debit my bank account as from this very moment going forward anymore.
Keep your poor service for yourself
Regards"
LN
Lebohang N's update12 Jan 2021, 07:40
Reviewer Update
This is my recent communication to Bidvest with regards to the very poor customer service:
" Good day
" Good day
Still no response from Bidvest with regards to my damaged tyre claim... With that said for the very poor customer service we can part ways myself and Bidvest as i have been paying for a service that does not exist, with immediate effect this service must end and Bidvest should not debit my bank account as from this very moment going forward anymore.
Keep your poor service for yourself
Regards"
Bidvest Insurance's replyOfficial
12 Jan 2021, 08:31Dear Mr L Nosi,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note an administrator will contact you shortly.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note an administrator will contact you shortly.
Kind Regards,
THE COMPLAINTS TEAM
Bidvest Insurance's reply12 Jan 2021, 08:31
Official
Dear Mr L Nosi,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note an administrator will contact you shortly.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note an administrator will contact you shortly.
Kind Regards,
THE COMPLAINTS TEAM
LN
Lebohang N's updateReviewer Update
14 Jan 2021, 09:46And i am yet to receive a call from your administrators even after sending following up emails... What poor customer service from Bidvest Insurance.
LN
Lebohang N's update14 Jan 2021, 09:46
Reviewer Update
And i am yet to receive a call from your administrators even after sending following up emails... What poor customer service from Bidvest Insurance.
Bidvest Insurance's replyOfficial
09 Mar 2022, 08:26Dear Lebohang,
Thank you for your response, we do hope that this issue has been resolved.
Yours sincerely,
The Bidvest Insurance Team
Bidvest Insurance's reply09 Mar 2022, 08:26
Official
Dear Lebohang,
Thank you for your response, we do hope that this issue has been resolved.
Yours sincerely,
The Bidvest Insurance Team
LN
Lebohang N's updateReviewer Update
11 Mar 2022, 11:24No ways, you have very very poor customer service i even canceled my membership with your company
LN
Lebohang N's update11 Mar 2022, 11:24
Reviewer Update
No ways, you have very very poor customer service i even canceled my membership with your company
Bidvest Insurance's replyOfficial
14 Mar 2022, 15:45Dear Lebohang,
Thank you for your response, and we are sorry for the experience you have had. We have since improved our processes to ensure a better customer experience and do hope that we will be able to demonstrate that to you in the future, should you wish to provide us an opportunity to do so.
Yours sincerely,
The Bidvest Insurance Team
Bidvest Insurance's reply14 Mar 2022, 15:45
Official
Dear Lebohang,
Thank you for your response, and we are sorry for the experience you have had. We have since improved our processes to ensure a better customer experience and do hope that we will be able to demonstrate that to you in the future, should you wish to provide us an opportunity to do so.
Yours sincerely,
The Bidvest Insurance Team