IS
Ish S

1 reviews | Active since Apr 2024

27 Aug 2025, 16:48

Bidvest Tyre Insurance is the pits - ***** risk, avoid at all costs.

Be invest tyre and room insurance has to be the worst tyre insurance in the world. First, they one, she took join affidavit for a pothole incident at the Police station. They don't tell you this until you send in your claims. Then, only when you want to claim they inform you about their preferred suppliers, which is not part of any other documentation that you have. Then lastly, when you've submitted all the documents, they tell you that you have used the incorrect form, or you have not completed the correct affidavit. With my claim, the authorised on the 6 mm thread, which was 90% of the total cover amount = R2 700.

But they wrote R2 100 after their calculation, then when I called to say that they had their calculation wrong. They changed their amount on their assessment to 5 mm, from 6 mm, and reduced the claim percentage from the 90% to 70%. If that's not *****, I don't know what is. They decided that they want to pay less, and they made it so that they could by changing a claim assessment, and it did not have any excuse except to say that it's a typo. This is incompetence at the highest level.

With a lot of effort I proved them wrong and they eventually acknowledged th 90%. They then proceeded to delay payment terms forcing me to pay for the new tyre in full and request the refund from them. after I submitted documents for the refund, they acknowledged it yet, 27 days later the refund was not processed. When I followed up, they claimed they did not get my information and told me it would be another 10 days before payment. Complete shambles, dishonesty and lack of accountability.

Main antagonists are the assessors 5A8EL0 CO11V3ll3 and R3M0N3 M4H4R4J

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply27 Aug 2025, 17:04
Official
Dear Ish,

Thank you for your feedback, we are very sorry to hear that you are unhappy with the service provided. 
We will contact you directly to address your concerns. 

Warm regards,
The Bidvest Insurance Team