Bidvest tyre and rims insurance leaves much to be desired

Bidvest tyre and rim makes it difficult to claim. I have lodge a claim and managed to submit all requires documents except video that shows the damage to the rims, because of space restrictions on their self-service website. Every time I try to upload video it's says it's above 4mb.i think this is done deliberately to disadvantage clients for claims whilst they are quick to deduct money from my account. Bidvest should ave a what'sapp telephone number or an assessment company for this purpose. I'm stucked and I cannot go to work bcs of tyre and mafs damage due to potholes. When I call their client services, their agents are rude and have bad attitude to even understand simple logic of technology. If this how we are treated it's better I get all my refund of the money I have been paying then I wil try other er means because really this is unfair. It's now the 5th day when trying to claim. Bidvest services bad in deed