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mbekezeli M

1 reviews | Active since May 2017

09 Jul 2018, 09:38

Bidvest Shorfall Cover unfair

Beware of Bidvest insurance shortfall cover. They do everything and use flimsy clauses in their documents to try and justify their actions. They are really against the principles of Treating Customers Fairly as intended by the FSCA. They insist on a valuation that does not make sense but so long as it serves them money they insist they are right which I consider cheating at the barest minimum.

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply09 Jul 2018, 10:27
Official

Good day Mr Moyo,

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

Kind Regards

The Complaints Team