BIDVEST RIM AND TYRE IS A ****

The bidvest rim and tyre insurance is a legal **** that the are running. I have bee pay my premiums but now its time for them to pay me back for a tyre that cost 4000 the give me 900 how is that paying for my insurance. On signing up they said that the will be no questions asked but i need to show the proof of the damage and the will pay out. Now the want prof that i paid for a tyre like really, i got a puncher at limpopo going to gauteng. How do they think i got from limpop to gauteng. It is better they give me my instalments bake then i will be compensated for my tyre. My ref is ***. If the are saying that what am saying is not true, the must provide the call records as call are being recorded