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samantha.marinus samantha.marinus
1 reviews | Active since Mar 2017
16 Apr 2022, 08:16
Bidvest received the premium but you have to wait 30 days in an Unfortunate event ðŸ˜
I'm so frustrated, I thought the 30 day period was from the date I joined. I joined the 10th March 2022 and thinking I was covered, why didn't they rather take the Premium immediately. They waited until the 1st April 2022....now I had a breakdown and Im apparently within my 30 day period... Bongani when you sold me this policy I was super excited and at peace knowing the vehicle is covered... Now I'm left between a Rock and a hard place with a Broken down vehicle. So sad
Helpful (0)
Replies (5)0
Replies (5)
Bidvest Insurance's replyOfficial
16 Apr 2022, 08:43Dear Samantha,
Thank you for raising your concern with our complaints department, we will do everything in our power to make sure your complaint is resolved as quickly as possible and I will make contact with you directly.
Thank you for raising your concern with our complaints department, we will do everything in our power to make sure your complaint is resolved as quickly as possible and I will make contact with you directly.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply16 Apr 2022, 08:43
Official
Dear Samantha,
Thank you for raising your concern with our complaints department, we will do everything in our power to make sure your complaint is resolved as quickly as possible and I will make contact with you directly.
Thank you for raising your concern with our complaints department, we will do everything in our power to make sure your complaint is resolved as quickly as possible and I will make contact with you directly.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
B. Ntanzi
The Bidvest Insurance Team
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samantha.marinus samantha.marinus's updateReviewer Update
16 Apr 2022, 08:45Thank you B Ntanzi
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samantha.marinus samantha.marinus's update16 Apr 2022, 08:45
Reviewer Update
Thank you B Ntanzi
Bidvest Insurance's replyOfficial
19 Apr 2022, 15:33Dear Samantha,
Thank you for taking our call. We will look into your matter and revert to you.
Thank you for taking our call. We will look into your matter and revert to you.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply19 Apr 2022, 15:33
Official
Dear Samantha,
Thank you for taking our call. We will look into your matter and revert to you.
Thank you for taking our call. We will look into your matter and revert to you.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
B. Ntanzi
The Bidvest Insurance Team
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samantha.marinus samantha.marinus's updateReviewer Update
20 Apr 2022, 16:13Mr B. NTANZI. I still await your feedback regarding my claim. You said you would assist me but I assume you have forgotten!
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samantha.marinus samantha.marinus's update20 Apr 2022, 16:13
Reviewer Update
Mr B. NTANZI. I still await your feedback regarding my claim. You said you would assist me but I assume you have forgotten!
Bidvest Insurance's replyOfficial
22 Apr 2022, 13:13Dear Samantha,
We apologize for any delay caused and will make contact with you shortly.
Yours sincerely,
The Bidvest Insurance Team
We apologize for any delay caused and will make contact with you shortly.
Yours sincerely,
The Bidvest Insurance Team
Bidvest Insurance's reply22 Apr 2022, 13:13
Official
Dear Samantha,
We apologize for any delay caused and will make contact with you shortly.
Yours sincerely,
The Bidvest Insurance Team
We apologize for any delay caused and will make contact with you shortly.
Yours sincerely,
The Bidvest Insurance Team