Bidvest Motor Extender Warrantee - Avoid at all costs!!! (Review from a 20 year insurance industry expert)

As someone who is employed in the insurance industry, who personally owns a number of insurance products and who have dealt with a large number of insurance service providers over the last two decades in a number of different capacities, I can say that I have a bit of experience in this field.

As customers, we have all had to learn to accept lower levels of service over the last number of years, but a number of hours after putting the phone down I am still trying to process and find the rights words to articulate the new lows that I have experienced today. Frankly, I did not think it was possible to stoop this low, alas, I was proven wrong.

I won't bore readers with the details here as I am mostly writing this as part of the process before I lodge a formal Ombudsman complaint and won't waste any more time on this forum as I can 100% guarantee that I will just get the "copy and paste/ cookie cutter" complaint reply from Bidvest.

The only details that I will provide is the following... An insurer has the right to reject a claim, based on their assessment thereof, which I can accept (the Ombudsman will make their objective assessment of my claim due course). What I will not accept as a paying client and a policyholder, is the complete and utter disrespect and unprofessional matter in which the claims assessor(s) handled this case and the way that they treated the dealership consultant who assisted me with this claim. There are Laws that govern what can and cannot be done legally, unfortunately there are no Laws that govern behavior. To my mind (and maybe a couple of readers out there), this tells me everything I need to know about the ethos and moral compass of this company.

If I could give zero or negative stars I would, honestly. To me, one star implies that there was even the slightest effort to assist me, which I can honestly say was not the case. I cannot advise anyone strongly enough against steering clear of the company. Please, please, please do not make the same mistake I did! There are still some honest short-term insurers out there! Take some time, do your homework and find them!