MH
Mare-Lu Herman
1 reviews | Active since Oct 2018
10 Jun 2019, 16:02
Bidvest mechanical warranty or not?
Good afternoon,
I am contemplating taking a mechanical warranty on my vehicle. but with all these complains I am so uncertain about Bidvest. The response from Bidvest complaints seems to be the same, with no real proper feedback or even concern. Is that how you will handle my claim? Am I just another policy number,not a person with a real problem? And that is how you rate an insurance company by how they handle their claims..... What I read here makes me very worried.
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Bidvest Insurance's replyOfficial
10 Jun 2019, 17:04Good day
Thank you for taking your time to share your concerns and showing interest in our Products.
We have tried to contact you numerously, unfortunately we could not reach you on your provided number.
When a claim or complaint is received via social media we request for the client’s contact details such as email address and phone number. We then communicate directly to the client as we may require personal details which is high risk to provide online. We strive for excellence in our responsiveness and relationships with our clients.
Should you have further queries, please contact us on ***
Kind regards
Bidvest Insurance's reply10 Jun 2019, 17:04
Official
Good day
Thank you for taking your time to share your concerns and showing interest in our Products.
We have tried to contact you numerously, unfortunately we could not reach you on your provided number.
When a claim or complaint is received via social media we request for the client’s contact details such as email address and phone number. We then communicate directly to the client as we may require personal details which is high risk to provide online. We strive for excellence in our responsiveness and relationships with our clients.
Should you have further queries, please contact us on ***
Kind regards